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FAQ

I am a contractor interested in sales literature and other marketing support. Do you have anything available?

Yes, all Emecole sales literature is created and printed in-house. For more information on sales literature, EmeSeal System samples and in-home sales DVD, contact the Emecole Design Department at (800) 844-2713.  We can also customize literature for you!

When will my order ship?

Most orders ship within one business day.  We will notify you if your order will not ship within one business day.

How do I become an Emecole Certified Contractor?

Please visit our Contractor Information Page for details on registering as an Emecole Contractor.  Some of our products are only available to contractors and while you may be able to see an overview of the product, you will need to be assigned a login and password to view pricing and additional, technical information.

What forms of payment do you accept?

 We accept Visa and Mastercard. 

Emecole Contractors with an Emecole Line of Net30 Credit may place orders online, however the order will not ship until the line of credit is verified and in good standing.

What is your return policy?

Orders may be returned within thirty days of the original date of purchase.  All materials must be in brand new condition and all orders are subject to a 15% restocking fee.  All shipping charges and arrangements are the responsibility of the customer.  All returns must be approved by an Emecole Customer Service Rep and have an RMA number.  Please call 800-844-2713 to request an RMA Number.

Do you ship to Canada?

 Yes, we ship to Canada.  Canadian customers are responsible for paying all applicable taxes and duties upon delivery.

Do you offer free shipping?

Do It Yourself kits qualify for free Ground shipping to the United States and Canada.  Shipping faster than ground is available for an additional cost.  Please call for details and to place orders.  Canada customers are still responsible for all taxes and duties upon delivery.

Is your site secure?

Yes, our site is secured with 256 bit encryption and a dedicated Secure Socket Layer License (SSL).  Any information provided to us is for our use only.

 How much does shipping cost?

Shipping costs vary for each order.  You can obtain an accurate shipping estimate after adding items to your cart on the checkout page. 

How can I find an Emecole Certified Contractor in my area?

Please visit our Find an Emecole Contractor page to find a contractor.

 


Emecole Product FAQ's